The 2nd of the two positions that I spoke of last time, was an Organizational Effectiveness Specialist (OES). I literally got to create my own role and responsibilities. At the time, the company was preparing for a quality certification and my task was three-fold. One to get the people excited about the process and two, to prepare them to correctly answer the questions that may be asked when the examiners came to our facility. I created crossword puzzles with key words and phrases and I had the “Question of the Day”, with public recognition for those who answered correctly. I actually enjoyed that job.
Third, I was to ensure that the organization passed the certification. We had to develop a notebook with all our key work processes documented and to make sure that the organization understood and adhered to them.
But of course, with Order comes Chaos….
Next Post – The Certification