It’s Official! Today is the Day that my first eBook is available to the public. My true testimony is not in the box itself, it’s what the Lord taught me through the experience of writing the book. I pray that you find something that will touch you and bless you in some small way. Here’s another small excerpt… I hope you enjoy!
Chapter Two: LIFE IN CORPORATE AMERICA con’t.
In the midst of my personal challenges, life at Xerox continued. Officially, I was a customer service representative and I spent all day on the phone taking requests for service manually, with pencil and paper. We were rated on our neatness and accuracy, which was right up my alley. I was really good at my job, but within 18 months, I was hit from behind by technology. But why, I asked? Things were fine just the way they are. I won’t take you through the gory details of what it took to maneuver from a strictly paper process into this new world of computers, but it was not pleasant. It was just not fair my life was now turned upside down. I can’t do this, I thought to myself. Don’t they know how disruptive this is… it’s hard to breathe! I can’t function in this chaos of change. But ultimately, I discovered that I was not going to let this wave of new technology get the best of me. I was still young and I should be able do this. It just may be a little different from what I’m used to. Well, it wasn’t as bad as I thought it would be. Now, as if that wasn’t traumatic enough, as I was making this transition into this new world of technology, I found myself on the fast track into the realm of management. Was I destined to be a “them”? There were tons and tons of manuals of policies and procedures to read that were very interesting, not really. At the time, I really didn’t know what being a manager really meant. For the moment, it would be more money and more responsibilities. But I found that it was even more than that. I’d have an opportunity to develop my own plan on how my team would operate. I would be able to strategize and maximize the talents of my employees to achieve the success of my team, my way, I thought. I would be able to establish order in the chaos. All I had to do, by definition, was “to get the people together to accomplish desired goals and objectives using available resources efficiently and effectively. This was again right up my alley. These were mature adults that I had worked with already and they know how to do the job. I thought to myself that this is going to be fun, again so I thought.
Within two years, I was a manager, but what I quickly discovered was that people don’t always do what they are supposed to do, even when they know how to do it. One day, my manager’s manager called me in the office and I knew immediately that there was a problem. Apparently, 2nd level management felt that I was “too defensive” with regards to justifying my actions and those of my team, among other things. I was devastated! I wanted to scream or yell. I really just wanted to cry. I must admit that I really didn’t like feeling as though I’d failed. Were they supposed to be smarter than me, just because they had more experience than I? Or was it simply that they were better at creating chaos? At least, that’s what I thought at the time. As I look back, God knew better and my demotion was in order, even if I didn’t know it at the time.
Let’s skip ahead to the year 1984 and I’m in the midst of my own real life of chaos and disorder and I’m about to get married, which added a whole new dimension to the equation. We’ll talk more about that little later. In the midst of the turmoil of this period of growing and maturing, I began to discover that sometimes our steps are ordered in a way that we don’t always understand. We have to take a step and He will order the next. Little did I know this revelation would play a huge part of my future?
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